Return Policy

Conditions for Returning Products

• The product was delivered with the wrong color, model, or size.*
• The product was damaged or defective during transportation by Rocky’s delivery team and has not yet been accepted by the customer.**

*Rocky reserves the right to deny returns or refunds in all cases involving custom-made products or errors resulting from the customer’s order, such as incorrect color or size selection.

**Rocky reserves the right to deny returns or refunds in all cases where the product was not delivered by Rocky’s delivery team.

Steps to Request a Product Return

• Notify Rocky’s delivery team immediately upon receiving the product if it does not match your order.
• Contact your sales representative to address and resolve the issue.