Let's make it simple. Rocky offers a 1-year warranty* on all products.
Details of Rocky's Product Warranty
- Chair Warranty
Chair
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by insects, such as termites or ants.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as rust or mold.
- Damage caused by disassembly or improper reassembly by the customer.
- Table Warranty
Wooden leg table
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by insects, such as termites or ants.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as rust or mold.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly or improper reassembly by the customer.
Steel leg table
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by insects, such as termites or ants.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as rust or mold.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly or improper reassembly by the customer.
- Partition Warranty
Partition models 2, 3, 5, and acrylic partitions
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by insects, such as termites or ants.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as swelling or mold.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly or improper reassembly by the customer.
- Cabinet Warranty
Steel cabinets or cabinets made from steel materials
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as rust.
- Damage caused by force pulling or pushing the product or robbery.
- Damage caused by lack of maintenance over time, such as RFID keys being damaged from not changing batteries for a long time.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly by the customer.
Wooden cabinets or cabinets made from wood materials, including moisture-resistant wooden cabinets and PVC wood-plastic cabinets.
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as swelling or delamination.
- Damage caused by insects, such as termites or ants.
- Damage caused by force pulling or pushing the product or robbery.
- Damage caused by lack of maintenance over time, such as RFID keys being damaged from not changing batteries for a long time.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly by the customer.
- Shelf Warranty
Shelves
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as rust.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly by the customer.
- Counter Warranty
Counters
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by exposure to sunlight, resulting in color fading.
- Damage caused by improper use, such as placing excessively heavy objects or hot items.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
- Damage caused by insects, such as termites or ants.
- Damage caused by moisture due to prolonged exposure to water or humidity, such as swelling or delamination.
- Damage caused by moving the product by the customer, such as dragging the product.
- Damage caused by disassembly by the customer.
- Accessory Warranty
Accessories
1-year warranty* from the date of purchase, except for the following conditions:
- Damage caused by incompatibility of accessories, such as modifying parts to fit that specific product.
- Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.