Let's make it simple. Rocky offers a 1-year warranty* on all products.
If you find a product defective due to manufacturing processes Click → How to Claim Warranty
Chair
1-year warranty* from the date of purchase, except for the following conditions:Wooden leg table
1-year warranty* from the date of purchase, except for the following conditions:Steel leg table
1-year warranty* from the date of purchase, except for the following conditions:Partition models 2, 3, 5, and acrylic partitions
1-year warranty* from the date of purchase, except for the following conditions:Steel cabinets or cabinets made from steel materials
1-year warranty* from the date of purchase, except for the following conditions:Wooden cabinets or cabinets made from wood materials, including moisture-resistant wooden cabinets and PVC wood-plastic cabinets.
1-year warranty* from the date of purchase, except for the following conditions:Shelves
1-year warranty* from the date of purchase, except for the following conditions:Counters
1-year warranty* from the date of purchase, except for the following conditions:Accessories
1-year warranty* from the date of purchase, except for the following conditions:Please check the product details to ensure it is a Rocky product.
What to Prepare
- Order form (if any, for faster preparation of spare parts)
- Photos of the damaged product
- Photos of the product logo
- Details of the issue with the product
- Video clip showing the problem or symptoms with the product (important)
*The company reserves the right not to respond to emails in cases where the product is not a Rocky product.
Send details via Email: rockyfurniture@yahoo.com
*Details are subject to the specified conditions.
**Rocky has a warranty policy for products only in cases specified under the conditions below, and Rocky reserves the right to change the conditions without prior notice.