Product Warranty

Let's make it simple. Rocky offers a 1-year warranty* on all products.

If you find a product defective due to manufacturing processes Click → How to Claim Warranty

Details of Rocky's Product Warranty

- Chair Warranty

Chair

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by insects, such as termites or ants.
Damage caused by moisture due to prolonged exposure to water or humidity, such as rust or mold.
Damage caused by disassembly or improper reassembly by the customer.

- Table Warranty

Wooden leg table

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by insects, such as termites or ants.
Damage caused by moisture due to prolonged exposure to water or humidity, such as rust or mold.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly or improper reassembly by the customer.

Steel leg table

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by insects, such as termites or ants.
Damage caused by moisture due to prolonged exposure to water or humidity, such as rust or mold.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly or improper reassembly by the customer.

- Partition Warranty

Partition models 2, 3, 5, and acrylic partitions

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by insects, such as termites or ants.
Damage caused by moisture due to prolonged exposure to water or humidity, such as swelling or mold.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly or improper reassembly by the customer.

- Cabinet Warranty

Steel cabinets or cabinets made from steel materials

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by moisture due to prolonged exposure to water or humidity, such as rust.
Damage caused by force pulling or pushing the product or robbery.
Damage caused by lack of maintenance over time, such as RFID keys being damaged from not changing batteries for a long time.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly by the customer.

Wooden cabinets or cabinets made from wood materials, including moisture-resistant wooden cabinets and PVC wood-plastic cabinets.

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by moisture due to prolonged exposure to water or humidity, such as swelling or delamination.
Damage caused by insects, such as termites or ants.
Damage caused by force pulling or pushing the product or robbery.
Damage caused by lack of maintenance over time, such as RFID keys being damaged from not changing batteries for a long time.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly by the customer.

- Shelf Warranty

Shelves

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by moisture due to prolonged exposure to water or humidity, such as rust.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly by the customer.

- Counter Warranty

Counters

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by exposure to sunlight, resulting in color fading.
Damage caused by improper use, such as placing excessively heavy objects or hot items.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.
Damage caused by insects, such as termites or ants.
Damage caused by moisture due to prolonged exposure to water or humidity, such as swelling or delamination.
Damage caused by moving the product by the customer, such as dragging the product.
Damage caused by disassembly by the customer.

- Accessory Warranty

Accessories

1-year warranty* from the date of purchase, except for the following conditions:

Damage caused by incompatibility of accessories, such as modifying parts to fit that specific product.
Damage caused by other equipment, such as scratches from sharp objects or impacts from other objects after delivery.

How to Claim Warranty

Please check the product details to ensure it is a Rocky product.

What to Prepare

- Order form (if any, for faster preparation of spare parts)

- Photos of the damaged product

- Photos of the product logo

- Details of the issue with the product

*The company reserves the right not to respond to emails in cases where the product is not a Rocky product.

Send details via Email: [email protected]

*Details are subject to the specified conditions.

**Rocky has a warranty policy for products only in cases specified under the conditions below, and Rocky reserves the right to change the conditions without prior notice.